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ONCE YOUR ORDER HAS BEEN DISPATCHED, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL TITLED 'NAMED COLLECTIVE ORDER #NCXXXX IS ON ITS WAY 2 U ⭑' WITH TRACKING DETAILS SO YOU KNOW WHEN TO EXPECT YOUR ORDER! PLEASE NOTE, WE DO NOT ALERT CUSTOMERS WITH ANY SHIPPING UPDATES AND IT IS THE CUSTOMER'S RESPONSIBILITY TO KEEP AN EYE ON THE TRACKING DETAILS IN ORDER TO SAFELY RECEIVE THEIR ORDER. IF YOUR TRACKING DETAILS SHOW INCOMPLETE OR MISSING TRACKING INFORMATION, PLEASE ENSURE YOU'RE USING THE CORRECT TRACKING SITE RELEVANT TO YOUR DESTINATION COUNTRY! IF YOU HAVE RECEIVED TRACKING DETAILS FROM OUR PARTNERED INTERNATIONAL COURIER FEDEX FOR EXAMPLE, PLEASE ENTER THE SAME TRACKING NUMBER IN YOUR COUNTRY'S LOCAL POST TRACKING SITE. YOU WILL THEN BE ABLE TO VIEW MORE ACCURATE TRACKING DETAILS SUCH AS WHERE YOUR ORDER IS READY FOR YOU TO COLLECT.

WE AIM TO DISPATCH ALL ORDERS IN 2 WORKING DAYS, UNLESS AN ITEM IN YOUR ORDER IS ON PRE-ORDER OR HAS A HIGH VOLUME DISPATCH TIME. THESE NOTES CAN BE FOUND ON THE PRODUCT PAGES FOR EACH ITEM. YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH TRACKING INFORMATION VIA EMAIL AS SOON AS YOUR ORDER HAS BEEN DISPATCHED. IF YOU CANNOT FIND YOUR TRACKING INFORMATION IN YOUR EMAIL INBOX, PLEASE CHECK YOUR SPAM/JUNK FOLDER! IF YOU ARE STILL HAVING TROUBLE FINDING THIS INFORMATION, PLEASE SEND US AN EMAIL AT [email protected] AND WE WILL DO OUR BEST TO GET BACK TO YOU WITHIN 48 HOURS (MON-FRI) TO HELP IN ANY WAY WE CAN!